Internally described as the “engine room” of VWFS, a lot of what Risk and Controlling do on a daily basis won’t be seen outside of the department, but without them, VWFS wouldn’t be able to function!
We make sure we’re selling the right products, through the right channel, with the right profitability and the right amount of risk. Whenever you see an offer advertised, we’ve constructed and approved it because any VWFS offer has been considered and is constantly balanced and reviewed within this department and our Asset Risk and Remarketing teams
Another important part of the Risk and Controlling department is ensuring we only lend to customers that we think can afford the finance being offered. Whilst it is impossible to get this right every single time, Risk and Controlling develop and maintain a score carding system where personal customer information is assessed before agreeing to lend monies to support a car purchase. This in turn keeps our portfolio of customers profitable, and ensures we are driving Good Customer Outcomes.