Even though we manage around 1.2 million customer contacts every year, we aim to make every interaction feel effortless, by listening, being flexible and owning every query. We put our customer and their needs at the heart of everything we do.
The hiring process, off-site training and buddy systems are very good! They gave a great insight into what we would be doing in our role.- Chelle, Customer Operations
We want Customer Operations to focus on being indispensable to customers, retailers and brands, making those relationships simple and enjoyable. We’ll be embracing new technical solutions, providing clear leadership and continuing to develop talented people. Over the last 12 months, we’ve given more than 250 of our people additional skills, knowledge, and training.
We look for people from every type of background. You don’t need financial services experience, or lots of knowledge about cars. What’s important is that you know how to build rapport, you can look after customers, and you have a commitment to resolving queries first time, every time.